Contact us
The editorial team can be reached by email at ritstjorn@netspilaviti.is. We answer corrections and content questions; we cannot help with casino accounts or withdrawals, and we are not a helpline.
ritstjorn@netspilaviti.is
Use this address for:
- Corrections. Tell us the page, the error and the correct information, with a source if you have one. See the corrections policy.
- Questions about content. Anything we have written that is unclear or that you would like explained further.
- Data requests. Access, correction or deletion of personal data under the privacy policy.
- Operator and partnership enquiries. Include the operating company, licence number and regulator. Commercial enquiries do not reach the reviewers and have no effect on ratings, as set out in the editorial policy and affiliate disclosure.
We write in Icelandic and English.
What we cannot help with
We are a publisher, not a casino. We cannot open, close or verify casino accounts, release withdrawals, recover deposits or intervene in disputes. If you have a problem with a casino, the withdrawals guide explains the steps: the casino's own complaints procedure, then its licensing authority, then an alternative dispute resolution body where one exists. There is no Icelandic authority that regulates foreign online casinos.
If gambling is a problem
This is not a helpline. If gambling is affecting you or someone close to you, please contact:
- SÁÁ – https://saa.is/
- Spilavandi – https://spilavandi.is/
- Rauði krossinn hjálparsími 1717 – free, confidential, 24 hours a day.
Postal address
We do not publish a postal address. Legal notices may be sent to the email address above and will be acknowledged.
Frequently asked questions
Can you help me get my withdrawal from a casino?
No. We have no access to any casino's systems and no authority over operators. The withdrawals guide explains how to complain to the casino, its regulator and an ADR body.
How quickly do you reply?
We aim to acknowledge messages within five working days. Corrections are handled under the corrections policy, which sets a target of ten working days.
I represent a casino. How do I get listed?
Email the address above with the operating company name, licence number and regulator. Listing depends on the criteria in the editorial policy, and no payment can secure inclusion or a rating.
Where can I get help with a gambling problem?
Contact SÁÁ, Spilavandi (spilavandi.is) or the Red Cross helpline on 1717, which is free, confidential and open around the clock.