Corrections policy
We correct errors when we find them or when readers report them, and we show on the page what was changed. This policy explains how to report an error and what happens next.
Our commitment
Content about casinos, licences, payments and law goes out of date and can contain mistakes. When we find an error, or a reader reports one, we correct it promptly and transparently. We do not quietly rewrite pages to remove mistakes.
How to report an error
Send an email to the address on the contact page with:
- the address of the page,
- the sentence or figure you believe is wrong,
- what you believe the correct information is, and
- a source if you have one, for example a link to the regulator's register or the casino's terms.
Reports from operators are handled the same way as reports from readers. An operator may point out a factual error, but may not ask for a rating or opinion to be changed.
What happens next
We acknowledge reports within five working days and aim to resolve them within ten. If a report requires checking with a regulator or operator, we say so and give an estimate.
If the report is correct, the page is corrected and a correction note is added. If we disagree, we reply explaining why, with our source. If the point is genuinely uncertain, we amend the page to reflect the uncertainty.
How corrections are shown
A factual correction is marked on the page with a short note stating what was wrong and when it was corrected, for example: "Corrected 21 September 2026: the withdrawal limit was stated as 5,000 € per month; the correct figure is 2,000 € per week." The page's update date is changed.
Notes stay on the page for at least twelve months.
What counts as a correction
A correction is a change to fix information that was wrong at the time of publication. It includes wrong figures, wrong licence details, wrong company names, wrong legal statements and misattributed facts.
A correction is not:
- An update. Casinos change their terms, fees and licences. Updating a page to reflect a change that occurred after publication is not a correction; the update date changes but no correction note is added, unless the old information had been left in place for an unreasonable time.
- A style change. Rewording, restructuring or clarifying text that was not wrong.
- A change of opinion. Ratings and opinions may be revised following a re-review. That is noted as a re-review, not a correction.
Serious errors
Where an error could have led a reader to a financial decision, for example a wrong statement about a licence or about tax treatment of winnings, we correct it as soon as it is confirmed and add a prominent note at the top of the page rather than at the foot.
Removal of content
We remove content rather than correct it only when a page no longer serves any purpose, for example when a casino has closed. A redirect or short note is left in place.
Responsibility
The managing editor is responsible for applying this policy. See the editorial policy for the wider standards it forms part of.